Policies & rain checks

The Party-First Promise

Family events shouldn't come with fine print. Since 2002 we've built our policies around clarity and fairness: clear pricing with nothing hidden, one of the most customer-friendly cancellation policies in DFW, one-year rain checks and a crew that sets up every event like it's our own kids' party.

Booking & payments

• Deposit: 15% of the rental total or $50, whichever is greater
• Visa, MasterCard, Discover, American Express and cash accepted
• Balance due on event day (cash at delivery if not already paid)
• Checks from churches and schools; purchase orders from established accounts
• Holiday weeks (July 4th and Halloween) include holiday pricing
• Flexible payment plans with no interest and no fees

Delivery & rental period

• Up to 8 hours of use for inflatables, tents, tables, chairs and concessions
• Staffed attractions (bulls, bungee, rock walls, trains) include operators and are priced per hour
• Residential delivery between 8 AM and the time on your agreement
• Pickup after your end time, up to 3 hours later depending on route
• Parks and public venues are scheduled around your on-site arrival ($75–$100 park fee)

Changes

Date changes and equipment swaps are always free, with no limit, any time before your event. Moving your date is the easiest way to keep your full payment intact.

Cancellations

24+ hours before your event

Your deposit becomes a one-year raincheck good toward any rental. For anything paid above the deposit, you choose: a full raincheck for 100% of what you paid, or a refund minus a 5% restocking and transaction fee.

Example: a $550 order with an $82.50 deposit, cancelled two weeks out, can become a $550 raincheck, or $444.13 back to your card plus an $82.50 raincheck.

Inside 24 hours

Your equipment has already been cleaned, inspected, loaded and routed for your event, so the payment is held as the rental cost. Call first and move your date instead. Date changes are free.

Weather

• Cancel for weather any time before our crew arrives, with no day-of penalty
• Your deposit becomes a one-year raincheck; overpayment can be a raincheck or refunded minus 5%
• If we cancel for unsafe weather, you get a full refund or a one-year raincheck
• Once setup begins, the rental is active; during lightning or winds over 15 mph, riders exit and the unit is unplugged until it clears

Our service commitment

We deliver to hundreds of events every month with an on-time rate above 99%. If a delivery runs late or something isn't right, we take responsibility and make it right with extended time, a concession or another fair fix. And our Clean Guarantee means we'll clean on the spot if anything arrives less than spotless.